The world is changing rapidly and businesses are under constant pressure to change.
BTS is a locally owned and operated business which has been servicing Geelong, Bellarine and the Surf Coast area for over 10 years. Over that time, we’ve built and fantastic local team and we’re proud to be proactively engaged in the community.
Businesses are under constant pressure to change or risk being uncompetitive. For BTS, this is something we’re passionate about and we’re in a unique position to help. When I took over this business over ten years ago, I saw many processes and activities that were outdated and inefficient. They were impacting our ability to provide the level of customer service I wanted to achieve. My goal for BTS was all about being the most efficient operation of its kind. I knew if we achieved that, we would also be providing the best customer experience in the market.
So, my personal journey with technology was aimed at improving and streamlining my business processes. I evaluated all the areas where things were labour-intensive or taking longer than necessary. We started at the front of the business and moved from reception all the way to the loading dock and all the processes in between. It’s a truly enlightening process if you want to really understand what’s going on in your business.
Once we identified the bottlenecks and potential breakpoints we redesigned the process and implemented technology, where appropriate, to help streamline workflows. Then, it was a relatively simple matter of benchmarking our performance and regularly measuring against targets.This was a joint effort involving the whole team.
Now our focus is to help our customers undertake the same journey. We know the power of our solutions doesn't lie in the technology itself, but in our ability to understand your challenges and develop solutions that free up time. Our mission is to give you time back to focus on your business and your customers.
Managing Director BTS
Learn about What We Do.